Modern consumers want fast, easy access to information; they want self-service options, and they want their interactions to be engaging and personal. The Healthcare industry is no exception – patients have similar expectations from their healthcare provider as they do in other service sectors. Artificial Intelligence somehow helps them to get better service from the healthcare providers. The Healthcare Industry is moving to Conversational Chatbots to help patients in resolving their concerns in a faster way. Read More
The impact of Conversational chatbots on every industry is growing by the day. Chatbots and artificial intelligence (AI) are helping the hospitality industry. Chatbots provide a convenient, conversational interface that engages customers and solves their problems in a short time. And they do so in multiple languages! There is a Read More
In the era of Artificial Intelligence, Banking Industry which basically works closely with customers and depends on customer relationship for retaining them, makes good use of technology to assist and engage them effectively. Conversational banking is refers to facilitating transactions and grievance redressal between the bank and its customers via conversations through text, voice or visual media. Conversational engagement adds an extra personal touch in customer relationships. Read More
A Conversational chatbot play a vital role for most of the industries. Especially Conversational Chatbot for food chain industry allow customers to engage with restaurants and food outlets using a simple chat window or widget. It is much easier to interact with a bot in a conversational manner and order food than it is to use an app for the same purpose. Read More
AI stands for “artificial intelligence” we can define AI as any time a computer or machine does something that would require the intelligence of a human. A machine with the capability to perform intellectual functions such as learning, reasoning and solve problems. Artificial intelligence exists when a machine has intellectual ability.
A chatbot is a computer software program designed to simulate human conversation via text or audio messages. Today’s consumers expect to be able to communicate with businesses on their favorite chat platforms, using text and voice, just as they do with friends and family. They want to do so because it’s easier, less intrusive and quicker than using other communication channels.
Are you planning to bring in conversational automation using AI to make your processes more cost effective and consistent ? There are certain things I would like to share with you from my few years experience on-boarding customers to conversational AI platforms. These can be used as high levels checkpoints to save ourselves from getting into avoidable activity traps or creating bots that fail to attract customer interest. Goal thus, is to gain high ROI on your time and money invested for adopting AI supported processes.
Natural Language Processing, usually shortened as NLP, is a branch of artificial intelligence that deals with the interaction between computers and humans using the natural language. Natural Language Processing (NLP) is a fundamental element of conversational artificial intelligence for communicating with intelligent systems using natural language.