Public and private utilities like water supply, electricity connection, mobile telephony etc are primarily service-oriented businesses. This means that treating customers well and being responsive to their needs is just as important as the consistency of the service provided, like availability of water, electricity, natural gas, sewage removal, internet service etc.
Here is where a utility Chatbot becomes an instant solution for your subscribers. How ? It answers the most routinely asked questions, sends monthly bill payment updates, raises timely alerts, and ensures an unparalleled conversational experience. This especially important in critical customer situations, which might occur during the off hours too. Read More